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FREQUENTLY ASKED QUESTIONS
I received an invoice, who do I contact?
Due to how insurance claims processes, all claims from September 1, 2023 forward will be billed through Waystar as well as all outstanding invoices from Central Reach Client Services that have not yet been paid.
The first invoice you receive will be sent via mail within the next week or two and you will have the choice on that letter to sign up for the online portal or to call and may make payments over the phone.
Any questions regarding billing can be sent directly to Waystar: 765-628-7400 ext 154. patient.statement@yourmissingpiece.com
The first invoice you receive will be sent via mail within the next week or two and you will have the choice on that letter to sign up for the online portal or to call and may make payments over the phone.
Any questions regarding billing can be sent directly to Waystar: 765-628-7400 ext 154. patient.statement@yourmissingpiece.com
We will be changing insurances, what should we do?
Thank you for the planning ahead! We appreciate it.
Once you have your new policy information, please send this information to Maggie Stewart at m.stewart@summithealthservices.org. Maggie will run a complimentary benefits check to ensure we are providing services in alignment with your coverage and are made aware of any patient responsibilities that may be coming in to place.
We do ask that there be grace and understanding that there may be cause for a delay in services while this transition takes place.
Once you have your new policy information, please send this information to Maggie Stewart at m.stewart@summithealthservices.org. Maggie will run a complimentary benefits check to ensure we are providing services in alignment with your coverage and are made aware of any patient responsibilities that may be coming in to place.
We do ask that there be grace and understanding that there may be cause for a delay in services while this transition takes place.
Who is my Clinical Team?
Your Clinical Team is made up of your Behavior Technician, your BCBA, and your Clinical Director. Your most visible team member is likely your behavior technician whom provides your direct therapy services.
Each location has a Regional Director as well who hopes to check in quarterly with each family.
I've been told I've been sent assessments, where do I find these?
Great question and Id encourage you to check the link above, Which Assessment When? Depending on where you are in your ABA journey, your assessments will vary. However, they will always be sent from the same platforms; PARi Connect, Global, or WPS.
We plan to PCS soon, can I continue services?
You sure can! We are no stranger to military moves. We do recommend planning ahead; find your PCM, contact your current Autism Care Manager and ask them to prep your authorization and/or referral for your next location, communicate to your Clinical Team where you will be going so we can assist in welcoming you to your future location.
We will send a Change in Location form gathering as much information to avoid gaps in care as we can to get you best settled in your new home.
We will send a Change in Location form gathering as much information to avoid gaps in care as we can to get you best settled in your new home.
How can I contact you?
We ask that you first direct all questions to your Clinical Team. They are a wealth of clinical knowledge and are your best source of information when it comes to all things session related.
For scheduling: 833-747-4222, opt 1
For assessments: 833-747-4222, opt 2
For scheduling: 833-747-4222, opt 1
For assessments: 833-747-4222, opt 2
CONTACT US TODAY
We look forward to talking with you within the next 2 business days
